Choose the delivery approach from the field task, device capabilities, and connectivity needs. A request for an app does not yet establish that a native application is necessary.
Prepared with AI assistance. These are practical scoping recommendations; examples are illustrative, not client results.
Observe the working context
Identify the devices staff use, whether they wear gloves, and when they need to capture information. A quick status update differs from extended document review. Ask users to demonstrate the task where it occurs rather than designing only from an office desktop.
List capability requirements
Camera use, background behavior, offline work, device management, and distribution can affect the choice. Ask the delivery team to verify the relevant capabilities on the actual target devices. Avoid assuming that every browser or mobile operating system supports the same behavior in the same way.
Compare operating responsibilities
A native app can introduce distribution and update processes that differ from a browser-based system. Evaluate those responsibilities alongside the user experience. A responsive web application may be sufficient for connected workflows, while specific device or offline needs may justify a different approach.
Prototype the hardest task
Test the most demanding field interaction on representative hardware before committing to the full build. Include a poor connection and an interrupted action. Judge task completion and recoverability, not just how the interface looks in a mobile-sized desktop window.