Consider low-code configuration when the process fits the platform's supported rules and operating limits. Custom development becomes more relevant when essential behavior cannot be implemented or maintained reasonably within those boundaries.
Prepared with AI assistance. These are practical scoping recommendations; examples are illustrative, not client results.
Describe the difficult requirement
Focus on the rule, integration, permission, or user interaction that makes the workflow unusual. A general desire for flexibility is not enough to justify custom development. Demonstrate the requirement in the candidate platform and record any workaround needed to complete it.
Evaluate maintenance
Ask who will own the configuration, investigate failures, and update it as the business changes. A system built quickly can still be difficult to operate if only one person understands its automations. Review account ownership, documentation, and the process for testing changes before they affect live work.
Compare full operating cost
Include licensing, implementation, integration, support, and staff effort. Avoid comparing a platform subscription with a complete custom project as if they cover the same work. Verify current provider capabilities and pricing for the actual account before making a commercial decision.
Choose from evidence
Build a bounded proof of the hardest workflow and test it with realistic roles and records. If it meets the need cleanly, configuration may be the right first step. If essential rules require fragile workarounds, use the findings to define a focused custom scope rather than rejecting the entire platform without a specific reason.